On-Hold Backup
Our backup service is something you should consider if you answer yes to the following question.
Do you plan to update your on hold at any time in the future?
A few examples of why you might update your on-hold include:
- Seasonal updates, Christmas, Easter etc.
- Message updates to advertise current promotions, offers etc.
- Change background music
- Change in opening times
Archiving your on hold source files means that we can tweak / update any element of your audio without having to redo the whole package. This could save you over 50% on changing your package in the future.
Without a backup, you will receive just the files you need for your on hold system – a master file. Whereas a backup contains every aspect of your on hold package, meaning that it can be re-worked and edited without having to start from scratch.
You should consider purchasing an on-hold backup if you think you will need any alterations doing in the future. The backup will enable us to resurrect your on hold package at any time, saving you time and money on editing, mixing and voice over re-recording fees.
The backup contains all source files, but most importantly, contains your template that allows us to update and re-work your audio.
Why doesn’t On Hold Messaging Direct keep a copy?
As we produce hundreds of on hold productions, it is not practical for us store huge amounts of audio / music data that may or may never be used in the future. We have to regularly purge surplus content to make storage for new and recent projects we are working on. This is carried out every 6-10 weeks.
For this reason, there is no guarantee that your project will be on our system if you come back to us for updates in 3 to 6 months (for example).
However, with a backup, you can request updates at any time in the future as long as you / us have a copy of the back up files.
If you would like us to create a backup of your on-hold audio, remember to add it whe placing an order with us.
