Custom audio messages for your business on-hold

Affordable pay-as-you-go on-hold messaging for your existing telephone system.

Find out how!

Our Audio Quality

Our on-hold messaging service provides industry-standard audio at a competitive price. Our team of experienced voiceover artists and audio specialists work together to create professional audio messages that keep your customers engaged and informed while they wait.

On Hold Demo Selection 1

This voiceover demo showcases a variety of voice styles and highlights the high-quality work we produce.

On Hold Demo Selection 2

Listen to our demo to get a sense of how we tailor our messages to match the needs and tone of your business.

On Hold Demo Selection 3

We also work with US voiceovers and can source voice talent in other languages if that is a requirement.

About Us

We are a UK audio production company that has been producing professional audio messages to businesses for over 15 years.

Professional Voice Talent

We work with a roster of talented voiceovers from the UK, USA, and Europe. All our voice talent have a lot of experience in recording voiceovers from auto-attendant and IVR prompts to voicemails, out-of-hours, and on-hold messages.

Experienced Audio Producer

From our Manchester-based studio, our experienced in-house audio producer works on your audio to deliver quality messaging and music on hold. You can be assured that your audio is in good hands.

Past Clients Include:

Looked at lots of different companies online. Some very expensive but On Hold Messaging Direct look the most reasonable priced. They were very helpful from the beginning. Very easy to get what I wanted and Adam in the office was brilliant from start to finish. Nothing was ever a problem. Very happy with our on hold messages and voicemail. Highly recommend.

Jon Nicholls, Resins R Us www.resinsrus.co.uk

Highly recommend! Service was exceptional, staff was responsive, price was reasonable and final product was excellent.

Jeff BlanchardTwin Cities Pain Clinic

Great service from On Hold Messaging Direct. They’re quick to offer advice and supporting/understanding of the lack of knowledge in relation to script writing. End product is well produced and we’re very happy with the result.

Alex McCreath, Rocktime Software Development www.rocktime.co.uk

Excellent customer service, great quality recording and very efficient service. Thank you so much.

Alison Tyson

Great Service, very quick and efficient. Changed format of the file to suit the system without extra fees and did this quickly. I would recommend to others.

Matt Davies, Ceandesswww.ceandess.co.uk

I contacted On Hold Messaging Direct after using them for another project as we required some prompts which could be integrated into a hardware proof of concept. My initial enquiry was answered quickly and the costs agreed for the proof of concept were agreed quickly and were very reasonable. The script was agreed and turned around very quickly with fantastic results.

Steve Jones, PSD Groupwww.psdgroup.co.uk

I recently worked with On Hold Messaging Direct to bring our Company into the 21st century. Our greeting and hold music were very outdated. The new greetings sound fantastic and have been fantastically received with internal stakeholders.
On Hold Messaging Direct were a pleasure to work with, understanding our needs and requirements entirely and were unbelievably flexible. Thanks Again.

Dan Bentley, Stapleton’s (Tyre Services) Ltdwww.stapletons-tyres.co.uk

Really easy to set up and deal with. Delighted with the end result, would recommend to anyone.

Nick SweetingCity Motors Bristol

The guys at OnHoldMessagingDirect were extremely helpful and even suggested improvements I had not thought of – delivery of files was made well within the time frame quoted. Excellent service all round and would not hesitate to use them again.

Matthew Chambers, The Sleep Stationthesleepstation.co.uk

I don’t usually leave testimonials, but I am so impressed with the ease of using this company that I felt compelled to do so. The service I have had since I placed my order has been extremely good. Although there was a short delay getting my recording owing to the voice being unavailable this was communicated to me (with options to change my selected voice) quickly and without any great drama. In addition the changes I needed to the file size were handled in a friendly and efficient manner. I will certainly be using this company again.

Richard Avery, Zygology Ltdwww.zygology.com

The service has been excellent, topped only by the quality of their recordings. We had a series of telephone on-hold packages produced quickly and to our exacting specification, and we’re delighted with the result. I can’t think of a better-value way to make your business sound more professional.

Nick MarshallGiacom

Thank you for an amazing service. The on-hold message we have received back is exactly as we asked, and the process of ordering couldn’t have been any easier. Adam dealt with my order and was extremely helpful at all times.
This is the first time we have dealt with an on-line company for this type of service and would definitely recommend them to anyone looking for a quick and professional service.

Vanessa Crump, Rapid Electronics Ltdrapidonline.com

Just wanted to say thank you for a great service, it’s exactly what we were looking for.

Matt Wren, Transdrivewww.transdrive.co.uk

Excellent professional on hold recording with voiceover and music as per the website samplers. Exactly as requested and quoted. Delivered within 48 hours. No hesitation in recommending.

Nigel Richards, Waterways Holidays Ltd.waterwaysholidays.com

Excellent service from start to finish. Very professional. 5star service! Thank you to all the team for helping our business move in the right direction.

Jonny, 24 NRG Healthcareservicemycarehome.com

It could not have been easier. Adam was so helpful and the turnaround was so quick. Great quality service provided. Would recommend highly.

Madeleine, LondonCompany Name

It’s now playing on our telephone system – we’re VERY impressed with the quality. We’ll recommend you to anyone that asks.

Dave Chapman

The service we have received has been fantastic. The process was managed quickly and efficient from start to finish and the quality of what was an unintentionally tricky edit is seamless. We now have a professional sounding IVR and great on-hold marketing packages all for a very reasonable price.

Steve JonesCCC & SchoolCare

Great quick and easy service. Very easy to use and lot cheaper than the previous company we were using. Thanks.

Nick CrabbTunbridge Wells

Thanks for getting that done so quickly, I’m well impressed!

Peter Taylor

Thank you for your fabulously efficient service. I received my recording the next day, and was extremely impressed by the quality, not to mention the price.

Madeleine Levy

Great service on offer, quick, efficient and simple to use. Quality of audio for an inbound call centre excellent! Will be using again.

Chris Hall

Happy with the end results and good service.

Jenny Ridgewell

We are very pleased with the service. Fast, efficient and straight forward service with high quality telephone messages for us. Thank you so much!” Green Regards, Gareth Mitchell.

Gareth Mitchell, Manchester

Why Choose Us?

Our on-hold messaging packages are the perfect solution for businesses looking to create a professional and engaging on-hold experience for their customers.

We offer flexible, no-contract pricing that allows you to pay only for what you need
No monthly contract or ongoing payments
No PRS or PPL fees
No hidden costs
Discounts for repeat customers
Choice of voice-over artist
Professionally produced audio files
Music selection from our extensive library
Custom scriptwriting services (optional extra)
Custom-written music for your brand (optional extra)
Download protection/audio backup (optional extra)

Our pricing is based on the number of words in your script, with a one-time fee per package. This means that you have the flexibility to choose the number of prompts and messages you need, up to your desired word count.

We believe that our clients are the experts when it comes to their own business. That’s why many of our clients choose to write their own scripts because they understand their business and know what messaging will engage their customers. However, we are always available to provide scriptwriting services to those who need it. Our team can collaborate with you to create messaging that reflects your business’s unique voice and resonates with your customers.

For businesses looking for an even more customized on-hold experience, we offer the option for custom-written music that perfectly matches your brand.

Do you have any questions?

We have tried to cover the frequently asked questions here. However, if you can’t find the answer, please get in touch.

Choose a package to suit you…

Explore our most popular packages on our e-commerce platform or contact us to receive a customized quote that meets your specific needs.

Browse Packages

Alternatively, send us your script for a quote…

Upon receiving your quote request, a representative will contact you via email (typically within the same day, excluding weekends and bank holidays) with your no-obligation quote.

Get a Quote

From the blog

Keep your customers engaged and informed with effective on-hold music and audio messages. Our blog offers practical tips and insights for small to medium businesses looking to enhance their customer’s on-hold experience. Check it out and see what’s new!