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Why Does Music and Voice Sound Terrible Over the Phone?

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This is a frustrating fact for an audio engineer. You put time and energy into editing a voice over file so that it is clean and loud with no pops, clicks or breaths. You hand it over to your client and the next time you hear it over the telephone it

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Filed Under: Sound Quality Tagged With: music on hold, voice overs

Can I Use Mainstream Music in My On Hold Marketing Message?

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Abstract design of the word music

This is one of those questions we frequently get asked. Our answer is that you can if you obtain permission and pay a license to use it, which in the UK is organised and paid for through PRS & PPL. The next question is usually, how much does

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Filed Under: Music, On Hold Marketing Tagged With: music on hold, PPL PRS

11 On Hold Message Script Ideas

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Small group of business people brainstorming ideas

The main focus of your on hold messaging is to relay information that would be helpful to people wishing to use your services, buy your products or visit your shop, store or showroom. Feel free to use the template messages for your on hold messages

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Filed Under: On Hold Audio: Dos and Donts, On Hold Marketing, On Hold Script, Telephone script Tagged With: callers on hold, message on hold, On Hold Marketing, on hold messages, On Hold Script

How to Save Money on your Telephone Messaging

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Telephone messages and music on hold are often implemented and managed by phone systems providers. They take care of the whole process: script-writing, recordings and phone system. For some, having a company implement and manage the process from

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Filed Under: Business Phone Systems, On Hold Equipment, On Hold Marketing, On Hold Script, On-hold, Telephone script Tagged With: advertising on hold, contract, on hold equipment, telephone system

Free On Hold Messages for Your Telephone System

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Businesswoman on the phone

We often get asked: Can you provide the audio in the format I need for my telephone system? What will your on-hold messages sound like on my phone system? In answer to the first one, yes. We are familiar with the common audio formats

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Filed Under: Business Phone Systems, On-hold Tagged With: message on hold, music on hold, on hold messages

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