On Hold Script Guide

A collection of posts aimed at providing tuition, guidance, and script templates for your telephone and on-hold requirements.

Women listening with her hand behind her ear

5 Things to Avoid in Your On Hold Messages

1. www.Long-complicated-web-address.com/4-your-callers If your company has a website where your customers can find support information or help to aid their buying decisions, then providing your web address in your IVR or On Hold messages is essential. Has your company got a very long or complicated name as part of the web address? If so you […]

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