On Hold Script Guide

A collection of posts aimed at providing tips, guidance, script templates and samples for your telephone and on-hold requirements.

Women listening with her hand behind her ear

5 Things to Avoid in Your On Hold Messages

Leave a Comment / General, On Hold Script Guide, Telephone script / On Hold Messaging Direct

1. www.Long-complicated-web-address.com/4-your-callers If your company has a website where customers can find support information or help to aid their buying decisions, then providing your web address in your IVR or On Hold messages is essential. Has your company got a long or complicated name as part of the web address? If so you might consider

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A Guide to Writing a Good On Hold Script

Leave a Comment / General, On Hold Script Guide / On Hold Messaging Direct

It is inevitable that at one time or another, you have no alternative but to put your client on hold; however, make this your opportunity to demonstrate to them how professional your company is. This may be the only opportunity you have to do business with them so you can’t afford to get their on-hold

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