1. The Script and Audio Recording Are Not Yours When a company writes your on hold marketing script they own the copyright in that script. This means that you cannot use it without their consent. Typically this happens with companies that charge you monthly and provide the audio recording and telephone system in the package.
5 Tactics That Some On-hold Messaging Providers Use Read More »
Most of our clients are not too concerned with the details of the recording and production process and are only really concerned with the final result. That is perfectly fine, however, there are some who want to know what actually happens step-by-step. This is fine too and we are more than happy to share this
What goes into an on hold production? Read More »
The conventional yet more expensive way The more expensive option is to contract all of your telephone requirements to a company that takes care of the whole process for you, including writing the script, recording the voiceover, music licensing, equipment, and its upkeep. While this may be convenient for you and you will not have to
Budget-Conscious On-Hold for Your Company Read More »
As a business you want to appear professional to your callers. Whether your telephone is answered directly by you, or your line has multiple departments or telephone operators you will need to consider how you will use the system and how your callers will interact with it. You want to choose the best fit for your
A Brief Guide to Telephone Systems for Business On Hold Use Read More »
Music on hold and voice-over need to be mixed correctly; otherwise, it can become needlessly irritating. It never ceases to amaze me that some large companies get this so wrong. I have just been on hold for about 20 minutes, and as a producer of telephone audio packages, I am very aware of the issues.
Making On-Hold a Positive Caller Experience Read More »
