This is a frustrating fact for an audio engineer. You put time and energy into editing a voice over file so that it is clean and loud with no pops, clicks or breaths. You hand it over to your client and the next time you hear it over the telephone it sounds like a tinny …
Why Does Music and Voice Sound Terrible Over the Phone? Read More »
This is one of those questions we frequently get asked. Our answer is that you can if you obtain permission and pay a license to use it, which in the UK is organised and paid for through PRS & PPL. The next question is usually, how much does it cost? The answer to this is …
Can I Use Mainstream Music in My On Hold Marketing Message? Read More »
The main focus of your on hold messaging is to relay information that would be helpful to people wishing to use your services, buy your products or visit your shop, store or showroom. Feel free to use the template messages for your on hold messages or just to get ideas. Just replace [the words in brackets] …
Telephone messages and music on hold are often implemented and managed by phone systems providers. They take care of the whole process: script-writing, recordings, and phone system. For some, having a company implement and manage the process from start to finish may seem like a no-brainer and worth the financial outlay. But for many, the …
We often get asked: Can you provide the audio in the format I need for my telephone system? What will your on-hold messages sound like on my phone system? In answer to the first one, yes. We are familiar with the common audio formats required by telephone systems and VoIP telephony. On the rare occasion that …
