As a business you want to appear professional to your callers. Whether your telephone is answered directly by you, or your line has multiple departments or telephone operators you will need to consider how you will use the system and how your callers … [Read more...]
On Hold Messaging Solutions, Which Way to Go?
You've Got Your Telephone System? We don't provide the telephone hardware... BUT... If you are considering using our on hold messaging service you probably already have your hardware from one of our telephony hardware associates. However, if you … [Read more...]
A Guide to Writing a Good On Hold Script
It is inevitable that at one time or another, you have no alternative but to put your client on hold; however, make this your opportunity to demonstrate to them how professional your company is. This may be the only opportunity you have to do … [Read more...]
Telephone Audio – Getting the Most from IVR and On Hold Marketing
IVR is short for Interactive Voice Response, an automated system that uses a touch response telephone to direct your call. You will have one of these if you have multiple departments with lots of incoming calls. 60% of callers put on a silent … [Read more...]
Making On-Hold a Positive Caller Experience
Music on hold and voice over needs to be mixed correctly, otherwise it can become needlessly irritating. It never ceases to amaze me that some large companies get this so wrong. I have just been on hold for about 20 minutes and as a producer of … [Read more...]