Phone Greeting and On Hold Message Script Templates

When it comes to writing your phone prompts, greetings and on-hold messages for your company, sometimes it can be a little daunting not knowing where to start. All you need is some inspiration. Hopefully, these auto-attendant, out of hours and on-hold message templates will help you customise your phone messages to suit your business requirements.

IVR / Auto-attendant 

Welcome to [company name], a specialist in [services and products]. Please select from one of the following options. Calls may be recorded for quality and training purposes.  

For sales, press 1 

For technical support press 2 

For accounts, press 3 

For all other enquiries, please press 4. 

Out of hours

Thank you for calling (company name). The office is now closed. Our office hours are 9am to 5.30pm, Monday to Friday. Please leave your name, number and a brief message after the tone and we will get back to you the next working day. Alternatively, send us an email to [email address]. 

On Hold Messages 

[Company name] is a leading supplier of [services and products]. Based in [location], we have been helping customers and providing [services] since [year]. 

We have a wide range of [services and products] in stock from [your product] to [another product]. We offer [brand name one, brand name two, brand name three] and many more. 

Visit our store, located [at address location etc.]. We are open Monday to Friday 9am to 5pm. 

We have a large free car park, with parent and toddler spaces. We also have disabled parking bays and wheelchair access to the whole store. Visit our website for directions and further information, companywebsite.com 

Follow us on Twitter for where we post all service updates and information regarding our services. A member of our team will be with you shortly. 

Like us on Facebook, where we share updates and offers. We currently have over [10,000] likes and post up-to-date information on a regular basis. 

You are in safe hands with [Your Company], we have 4.9 out of 5 on Trustpilot with over [2000] reviews. 

Thanks for Holding / Lines Busy

Thank you for holding; your patience is appreciated. Due to a high number of calls, all our team members are currently assisting other callers, we will be with you as we can. 

If you prefer to leave a message, please press 0 at any time and leave your name, number and a brief message and we will get back to you as soon as possible. Alternatively, send us an email to [email address].


I hope these on-hold script templates have given you some inspiration when it comes to writing your phone greetings and on-hold messages.

Get in touch for a quote if you need any telephone prompts, auto-attendant, voicemail, out of hours or on hold marketing messages recording.

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