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How to Save Money on your Telephone Messaging

Telephone messages and music on hold are often implemented and managed by phone systems providers. They take care of the whole process: script-writing, recordings, and phone system. For some, having a company implement and manage the process from start to finish may seem like a no-brainer and worth the financial outlay. But for many, the […]

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Telephone Audio – Getting the Most from IVR and On Hold Marketing

IVR is short for Interactive Voice Response, an automated system that uses a touch response telephone to direct your call. You will have one of these if you have multiple departments with lots of incoming calls. 60% of callers put on a silent on-hold hang up within 40 seconds and callers put on-hold with messages

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