Telephone messages and music on hold are often implemented and managed by phone systems providers. They take care of the whole process: script-writing, recordings and phone system. For some, having a company implement and manage the process from … [Read more...]
Telephone Audio – Getting the Most from IVR and On Hold Marketing
IVR is short for Interactive Voice Response, an automated system that uses a touch response telephone to direct your call. You will have one of these if you have multiple departments with lots of incoming calls. 60% of callers put on a silent … [Read more...]
Making On-Hold a Positive Caller Experience
Music on hold and voice over needs to be mixed correctly, otherwise it can become needlessly irritating. It never ceases to amaze me that some large companies get this so wrong. I have just been on hold for about 20 minutes and as a producer of … [Read more...]