On Hold Messaging Direct

Music and Messages On Hold

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11 On Hold Message Script Ideas

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11 On Hold Message Script Ideas

The main focus of your on hold messaging is to relay information that would be helpful to people wishing to use your services, buy your products or visit your shop, store or showroom. Feel free to use the template messages for your on hold messages … [Read more...]

Filed Under: On Hold Audio: Dos and Donts, On Hold Marketing, On Hold Script, Telephone script Tagged With: callers on hold, message on hold, On Hold Marketing, on hold messages, On Hold Script

5 Tactics That Some On-hold Messaging Providers Use

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5 Tactics That Some On-hold Messaging Providers Use

1. The Script and Audio Recording Are Not Yours When a company writes your on hold marketing script they own the copyright in that script. This means that you cannot use it without their consent. Typically this happens with companies that charge you … [Read more...]

Filed Under: On Hold Marketing, On-hold Tagged With: on hold company, On Hold Marketing, on hold mes, on hold messages

Telephone Audio – Getting the Most from IVR and On Hold Marketing

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Telephone Audio – Getting the Most from IVR and On Hold Marketing

IVR is short for Interactive Voice Response, an automated system that uses a touch response telephone to direct your call. You will have one of these if you have multiple departments with lots of incoming calls. 60% of callers put on a silent … [Read more...]

Filed Under: On Hold Marketing Tagged With: advertising on hold, Interactive Voice Response, IVR, message on hold, music on hold, On Hold Marketing

Making On-Hold a Positive Caller Experience

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Making On-Hold a Positive Caller Experience

Music on hold and voice over needs to be mixed correctly, otherwise it can become needlessly irritating. It never ceases to amaze me that some large companies get this so wrong. I have just been on hold for about 20 minutes and as a producer of … [Read more...]

Filed Under: On Hold Audio: Dos and Donts Tagged With: advertising on hold, callers on hold, message on hold, music on hold, On Hold Marketing

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