The main focus of your on hold messaging is to relay information that would be helpful to people wishing to use your services, buy your products or visit your shop, store or showroom. Feel free to use the template messages for your on hold messages … [Read more...]
5 Tactics That Some On-hold Messaging Providers Use
1. The Script and Audio Recording Are Not Yours When a company writes your on hold marketing script they own the copyright in that script. This means that you cannot use it without their consent. Typically this happens with companies that charge you … [Read more...]
Telephone Audio – Getting the Most from IVR and On Hold Marketing
IVR is short for Interactive Voice Response, an automated system that uses a touch response telephone to direct your call. You will have one of these if you have multiple departments with lots of incoming calls. 60% of callers put on a silent … [Read more...]
Making On-Hold a Positive Caller Experience
Music on hold and voice over needs to be mixed correctly, otherwise it can become needlessly irritating. It never ceases to amaze me that some large companies get this so wrong. I have just been on hold for about 20 minutes and as a producer of … [Read more...]