1. The Script and Audio Recording Are Not Yours When a company writes your on hold marketing script they own the copyright in that script. This means that you cannot use it without their consent. Typically this happens with companies that charge you monthly and provide the audio recording and telephone system in the package.
5 Tactics That Some On-hold Messaging Providers Use Read More »
You’ve Got Your Telephone System? We don’t provide the telephone hardware… BUT… If you are considering using our on hold messaging service you probably already have your hardware from one of our telephony hardware associates. However, if you have found us via a search engine and are looking for a hardware supplier, we can recommend
On Hold Messaging Solutions, Which Way to Go? Read More »
It is inevitable that at one time or another, you have no alternative but to put your client on hold; however, make this your opportunity to demonstrate to them how professional your company is. This may be the only opportunity you have to do business with them so you can’t afford to get their on-hold
A Guide to Writing a Good On Hold Script Read More »
Music on hold and voice-over need to be mixed correctly; otherwise, it can become needlessly irritating. It never ceases to amaze me that some large companies get this so wrong. I have just been on hold for about 20 minutes, and as a producer of telephone audio packages, I am very aware of the issues.
Making On-Hold a Positive Caller Experience Read More »
