OnHoldMessagingDirect.com is owned and operated by Bright Cloud Media Limited. Bright Cloud Media Limited and its subsidiaries are committed to ensuring that your privacy is protected.
1. Information collected
We collect certain information from visitors and users of our website. For example, when you order from our website, the personal information we collect includes: Date of Purchase, Transaction ID, Email Address: Name and Address. This information is used for the purpose of creating you or your company a sales receipt and providing the services you requested.
Personal information is also collected from support queries, quote enquiries and feedback that you provide us with via our website forms, email and telephone.
The personal information we collect is necessary so that you can use our services and products and is used within the company for its intended purpose only. If you choose not to provide this information, you will not be able to use our services and products.
We generally collect personal information directly from you via our website and email, but we may also collect information by using tracking technologies such as cookies and web analytics services.
If we contact you in relation to our services via a publicly available contact method it will only be for the purpose of discussing our services.
2. How your personal information is used
We collect your personal information in order to provide our services and products to you, comply with legal obligations, and to improve our website, service and offerings.
We use your personal information in order to:
- Provide you with the services and products offered on our website.
- Fulfil your order.
- To respond to support queries, quote enquiries and feedback received via our website forms, email and telephone.
- Contact you with information about our website and services, such as to notify you of changes to our site, website disruptions, updates or promotions.
- To improve and manage the website and services we provide.
- Provide you with information that you request from us or you have given us consent to do so.
3. Circumstances of disclosure
Bright Cloud Media Limited does not sell, lease, lend or share any personally identifiable information to independent third parties.
We only share information with third parties if:
- We are required to do so by law
- We have prior consent to do so verbal or written
- It is necessary for a service you have requested
Cookies are small text files that contain small pieces of data, which are stored on your device by your web browser when browsing websites.
Cookies are used so that our website and services function properly, such as allowing you to create and access your account and use our services. They help us to provide you with the best possible user experience while browsing and visiting our website.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Please note: Our website will not function properly without cookies. Without them certain features of our website will not work.
More general information about cookies can be found on http://www.allaboutcookies.org/
On OnHoldMessagingDirect.com we use a third party web analytics service ‘Google Analytics’ to collect information and details about how people use the website. Basic information collected may include webpages visited, time spent on each page, web browser, type of operating system, IP address, location. This analytics data is only used to monitor and analyse website visitor behaviour and does not personally identify anyone. These cookies are governed by Google.
5. Email marketing
If you opt-in to our mailing list we collect information from you including subscription date, name, email and subscriber IP.
From time to time we may use the information you provide us to contact you about our products and services, promotions and company news. We use third-party provider ‘MailChimp’ to deliver our email marketing. MailChimp enables us to gather statistics and track email open rates and see what links were clicked.
6. Third party links
Third Party Companies we use include:
When you make a payment to us, your personal information and transactional data is collected by third party payment processors that we use to facilitate payment for our services and products. Your card information is not held by us, it is collected by our third party payment processors who specialise in the secure online capture and processing of payments.
The companies we use to facilitate payments are WorldPay, PayPal, GoCardless and Quickfile. In any event you can request to know which payment service we are using. They all have their own terms and privacy policies that you are welcome to check.
We strive to protect the personal information provided to us, both during transmission and once we receive it.
In addition, our service providers take appropriate security measures to protect against disclosure and unauthorised access of data.
However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we are committed to ensuring that the personal information we collect, use and store, is secure, we cannot guarantee its absolute security.
9. Your rights
You have the right to view, amend or delete the personal information we hold about you.
If you’ve signed up to our mailing list, you can unsubscribe or change your settings at any time by selecting the ‘unsubscribe’ link that appears in marketing emails.
If you ask us to delete the personal information we hold about you, please note that you may not be able to access all or parts of our website and services after deletion. Deletion requests can take up to 30 days and deletion confirmation will be given.
Email your request to [email protected].
Bright Cloud Media Limited may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes. Also see our Terms
Last updated 23rd Mat 2018