Terms and Conditions

Terms & Conditions Specific to Voice Over Recording

Script – Your script must be emailed as a Text, Word or PDF document.

The script you send and approve for us to record must be the finished script and will be recorded exactly as written.

Mistakes – If you find that the voice-over has mispronounced a word or not followed your direction, under these circumstances our voice-overs will do a reasonable amount of re-records at no extra charge, but you must raise any issues upon receiving the finished files or within 1-2 working days. If you leave it for numerous days / weeks before getting back to us, we will consider this a paid re-record.

If you decide to change your script after recording has started, even if it is only one or two words, you will need to pay additional fees for a re-record. This is because it is not as simple as just re-recording a word and editing it in. It usually involves re-recording a whole line or section and editing it to blend in with the existing audio. This is time consuming and as such, we have to charge accordingly.

We guarantee the following:

  • If any pronunciation is not as per your direction, we will correct it for free, however, if you change or add to your script there may be an additional charge
  • We will alter the mix levels and voice-over frequency to achieve the best sound possible
  • We are happy to provide your audio in the best format for your hardware, even if it means offering you a few alternatives

Although we guarantee the above points, you must notify us of any issues as soon as possible. If you leave it for numerous days / weeks before getting back to us, we will have considered the job complete and closed the project file. Recalling a job from our archive in order to make changes may incur an admin fee.

Once you are happy with the result we will consider the job complete and send you any associated master file(s) in the format required by you or your telephony provider. Audio is delivered online via download.

There are exceptions to this for large jobs, however, this will be at the discretion of the management.

Please do not hesitate to contact us for further information or clarification on these terms.

Terms & Conditions related to Additional External Phone Lines

Under copyright law any audio production carries a production copyright. A license agreement enables you to use the audio according to the terms of the agreement.

Our agreement with your company allows you to play the audio on your on hold system for as long as you want. This covers up to 5 external phone lines. If you need to use the on hold production on a larger scale, please get in touch.

Your license covers all music copyrights, voice over usage rights and the copyright in the audio production for the lifetime of its use.

This means that no other organisation or third party can charge you additional fees for your on hold audio.

If you have any questions in relation to your agreement with us, please feel free to contact us.

Our Details

Bright Cloud Media Limited, trading as On Hold Messaging Direct, company number 5511247, Registered in England and Wales, United Kingdom.

The term ‘On Hold Messaging Direct’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website. The term ‘you’ or ‘your’ refers to the user or viewer of our website.

This agreement sets out the terms and conditions of use for the website and services of On Hold Messaging Direct. By using the website or services you are consenting to the terms and conditions as detailed here, which together with our privacy policy govern On Hold Messaging Direct’s relationship with you in relation to this website..


Information supplied on the site is copyright of On Hold Messaging Direct and permission should be sought before using any information from the site. Information is provided as guidance only, On Hold Messaging Direct does everything possible to ensure accuracy of information on the site; however, this does not constitute a guarantee for anything published or available within the site.

Music and Audio

All audio and music previews are provided for assessment purposes only and should not be used in part or their entirety other than for this purpose. Doing so will be seen a breach of copyright and a breach of this agreement.

Audio purchased can be downloaded and used only within the terms of the license agreement provided at the point of sale.

All copyrights remain with their respective copyright owner(s) and the audio is licensed in perpetuity to the client from On Hold Messaging Direct.


Site functionality, products and services from On Hold Messaging Direct are all provided without warranties of any kind implied or otherwise. Although we will do our utmost to ensure a safe and unrestricted service we cannot provide warranties against loss of service, revenues or any damages incurred as a result of using the service.


Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Information collected

See our Privacy Policy


To ensure the best possible level of security on credit and debit card transactions we sub contract this to specialist companies, PayPal, whose details can be seen at paypal.com and Stripe (stripe.com)


Refunds are reviewed on a case by case basis and will be at the discretion of On Hold Messaging Direct management or directors. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


On Hold Messaging Direct reserves the right to change these terms and conditions without prior notice. These will be published online at the time of changing.

Third Party Links

These terms and conditions only apply to On Hold Messaging Direct. Third party links taking you out of our site are not covered by this policy. Sites linked to us are responsible for their own terms and conditions of use and it is your responsibility to read their terms and conditions. We do not have any control over the content or conduct of third party sites, however, if a third party is behaving in an inappropriate manner and we become aware of that fact we reserve the right to terminate the link.


All data is protected within the status of the company and all accounts are encrypted password protected. In addition, our server provider also takes appropriate security measures to protect against disclosure and unauthorised access of data. Any attempt at accessing data within this site will be seen as an illegal act and a serious breach of these terms and conditions.


These terms and conditions are governed by and constituted in accordance with the laws of England and Wales of the United Kingdom.


If you have any questions regarding our terms and conditions please contact us.

Last updated 04 September 2019

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